St. Louis Post-Dispatch: Our paper is not delivered by anyone directly a...
A St. Louis Post-Dispatch customer review by GetHuman user ~Frustrated from November 26th, 2017
Background on ~Frustrated's case
GetHuman: ~Frustrated - can you tell our other St. Louis Post-Dispatch customers when your case took place?
~Frustrated: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to St. Louis Post-Dispatch, and if so, how?
GetHuman: And which of these common St. Louis Post-Dispatch customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated a list of common St. Louis Post-Dispatch problems)
~Frustrated: "Cancel subscription" was why I was trying to call.
~Frustrated's review of St. Louis Post-Dispatch customer service
GetHuman: So how would you sum up your experience for GetHuman's St. Louis Post-Dispatch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated: Our paper is not delivered by anyone directly affiliated with the STLPD. It is handled by a distributor*contractor in Southern Illinois. All I wanted was the phone number of the fellow in Marion IL that distributes the paper in Carbondale. I got absolutely NO responsive answer from * separate representatives. I believed them when they said they had no idea how to address my concern. They said they'd put a stop order on delivery. How can they do that when they don't know the identity*phone number of the person delivering Post Dispatches in Carbondale?
GetHuman: Let's quantify your experience contacting St. Louis Post-Dispatch. On a scale of 1 to 5, how easy is it go get help on a St. Louis Post-Dispatch problem?
~Frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated: I'd give them a two out of five on communication.
GetHuman: And what about St. Louis Post-Dispatch's ability to quickly and effectively address your problem?
~Frustrated: For that I would say one out of five.
GetHuman: And finally- any advice for other St. Louis Post-Dispatch customers?
~Frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for St. Louis Post-Dispatch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated taken from his St. Louis Post-Dispatch customer service problem that occurred on November 22nd, 2017.