Stamps.com: I had to cancel my credit card due to possible...
A Stamps.com customer review by GetHuman user ~David2011 from November 17th, 2017
Background on ~David2011's case
GetHuman: ~David2011 - can you tell our other Stamps.com customers when your case took place?
~David2011: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Stamps.com, and if so, how?
GetHuman: And which of these common Stamps.com customer issues best describes the reason you wanted to talk to them?
(Shows ~David2011 a list of common Stamps.com problems)
~David2011: "Change order" was why I was trying to call.
~David2011's review of Stamps.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Stamps.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David2011: I had to cancel my credit card due to possible hacking. This caused my Stamps.com to not get paid. I believe I had emails from four or five people telling me what to do, but even after the first person said they were going to waive the current bill. I still continued to bet bills and finally I told them to cancel Stamps.com, even though I liked the program, and because of their ignorance, I now must find another stamps program. Now stamps.com what are you going to do?
GetHuman: Let's quantify your experience contacting Stamps.com. On a scale of 1 to 5, how easy is it go get help on a Stamps.com problem?
~David2011: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David2011: I'd give them a two out of five on communication.
GetHuman: And what about Stamps.com's ability to quickly and effectively address your problem?
~David2011: For that I would say three out of five.
GetHuman: And finally- any advice for other Stamps.com customers?
~David2011: Call them early in the day or late. Don't forget any personal or account information you might need for Stamps.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David2011 taken from his Stamps.com customer service problem that occurred on November 9th, 2017.