Stanley Tools: Purchased tool box which had two left pieces an...
A Stanley Tools customer review by GetHuman user ~phoneman from November 19th, 2017
Background on ~phoneman's case
GetHuman: ~phoneman - can you tell our other Stanley Tools customers when your case took place?
~phoneman: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Stanley Tools, and if so, how?
GetHuman: And which of these common Stanley Tools customer issues best describes the reason you wanted to talk to them?
(Shows ~phoneman a list of common Stanley Tools problems)
~phoneman: "Warranty claim" was why I was trying to call.
~phoneman's review of Stanley Tools customer service
GetHuman: So how would you sum up your experience for GetHuman's Stanley Tools customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phoneman: Purchased tool box which had two left pieces and no right one. This was the fault of Stanley's packaging. Yet, I was told I would have to return to the store I purchase it from because they couldn't send parts. This means I will have to disassemble the whole thing, repack it and then start all over again. Not very helpful to the customer.
GetHuman: Let's quantify your experience contacting Stanley Tools. On a scale of 1 to 5, how easy is it go get help on a Stanley Tools problem?
~phoneman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phoneman: I'd give them a five out of five on communication.
GetHuman: And what about Stanley Tools's ability to quickly and effectively address your problem?
~phoneman: For that I would say five out of five.
GetHuman: And finally- any advice for other Stanley Tools customers?
~phoneman: Call them early in the day or late. Don't forget any personal or account information you might need for Stanley Tools to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phoneman taken from his Stanley Tools customer service problem that occurred on November 11th, 2017.