Staples Easy Rebates: Listened first to the automated system and sele...
A Staples Easy Rebates customer review by GetHuman user ~Cliefste from November 26th, 2017
Background on ~Cliefste's case
GetHuman: ~Cliefste - can you tell our other Staples Easy Rebates customers when your case took place?
~Cliefste: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Staples Easy Rebates, and if so, how?
GetHuman: And which of these common Staples Easy Rebates customer issues best describes the reason you wanted to talk to them?
(Shows ~Cliefste a list of common Staples Easy Rebates problems)
~Cliefste: "Returns" was why I was trying to contact.
~Cliefste's review of Staples Easy Rebates customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples Easy Rebates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cliefste: Listened first to the automated system and selected option * to hear information on a specific tracking number. Auto-info only gave me * of * tracking number ship dates. So, called back and after listening AGAIN selected option * *amount does not match rebate* to speak to a CS. Verified ship date, which was * weeks later than the online indicated. CS indicated that receipt is usually *-* weeks AFTER ship-date of rebate. Oy! Good news, got a warm body to speak to instead of a bot.
GetHuman: Let's quantify your experience contacting Staples Easy Rebates. On a scale of 1 to 5, how easy is it go get help on a Staples Easy Rebates problem?
~Cliefste: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cliefste: I'd give them a two out of five on communication.
GetHuman: And what about Staples Easy Rebates's ability to quickly and effectively address your problem?
~Cliefste: For that I would say one out of five.
GetHuman: And finally- any advice for other Staples Easy Rebates customers?
~Cliefste: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Staples Easy Rebates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cliefste taken from his Staples Easy Rebates customer service problem that occurred on November 20th, 2017.