StarTex Power: They never did answer phone. I hung up. Online...
A StarTex Power customer review by GetHuman user ~Bert from November 21st, 2017
Background on ~Bert's case
GetHuman: ~Bert - can you tell our other StarTex Power customers when your case took place?
~Bert: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to StarTex Power, and if so, how?
GetHuman: And which of these common StarTex Power customer issues best describes the reason you wanted to talk to them?
(Shows ~Bert a list of common StarTex Power problems)
~Bert: "Lower my bill" was why I was trying to call.
~Bert's review of StarTex Power customer service
GetHuman: So how would you sum up your experience for GetHuman's StarTex Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bert: They never did answer phone. I hung up. Online chat doesn't work. Called Constellation, no help. They have overcharged me $****. this month. Bill should be around $**. I'm ready to file a PUC complaint.
GetHuman: Let's quantify your experience contacting StarTex Power. On a scale of 1 to 5, how easy is it go get help on a StarTex Power problem?
~Bert: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bert: I'd give them a five out of five on communication.
GetHuman: And what about StarTex Power's ability to quickly and effectively address your problem?
~Bert: For that I would say five out of five.
GetHuman: And finally- any advice for other StarTex Power customers?
~Bert: Call them early in the day or late. Don't forget any personal or account information you might need for StarTex Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bert taken from his StarTex Power customer service problem that occurred on November 11th, 2017.