Starbucks: Good Morning**I have a concern rewarding my exp...
A Starbucks customer review by GetHuman user ~Jojo05 from November 21st, 2017
Background on ~Jojo05's case
GetHuman: ~Jojo05 - can you tell our other Starbucks customers when your case took place?
~Jojo05: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~Jojo05 a list of common Starbucks problems)
~Jojo05: "Complaint" was why I was trying to call.
~Jojo05's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jojo05: Good Morning**I have a concern rewarding my experience visiting one of your Starbucks stores this Tuesday, Morning on ********** around *:**am. *I woke up with a sore throat and on my way to work I stopped at The Braun Valley Location in San Antonio, TX to purchase two Chi Tea's, one for me and one for a co-worker. Once I drove into the parking lot I noticed that the drive thru was backed up so I went inside where no one appeared to be waiting in line. I walked up to the register and stood there patiently. I waited about *-* minutes while * employees worked all around me in their attempts to cater to the drive thru customers. While standing and waiting another Caucasian male dressed like a cowboy walked into the store and stood at the other register. Now in my mind I thought I know he sees that I am currently in line but I still stood their believing or having faith that the Starbucks employees who passed me for the now last five minutes would say she was here first, but this did no
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~Jojo05: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jojo05: I'd give them a five out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~Jojo05: For that I would say three out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~Jojo05: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jojo05 taken from his Starbucks customer service problem that occurred on November 11th, 2017.