Starbucks: I have been there many times, but this time the...
A Starbucks customer review by GetHuman user ~Ljcal from November 21st, 2017
Background on ~Ljcal 's case
GetHuman: ~Ljcal - can you tell our other Starbucks customers when your case took place?
~Ljcal : Sure. It was late at night, on November 11th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~Ljcal a list of common Starbucks problems)
~Ljcal : "Make a reservation" was why I was trying to call.
~Ljcal 's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ljcal : I have been there many times, but this time the customer service was terrible. I was the only one in the store and I was standing there for ** minutes while the employees just stood there talking. I finally got my order in the lady was working on it, but I guess her shift was over because she didn't even finish my drink. She left it for another employee to do it. All that she had left to do was pour it in the cup and add whip cream and chocolate syrup. But that was the only time that it had been that bad.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~Ljcal : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ljcal : I'd give them a three out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~Ljcal : For that I would say two out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~Ljcal : Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ljcal taken from his Starbucks customer service problem that occurred on November 11th, 2017.