Starbucks: I have some balance around ** dollar in my phon...

A Starbucks customer review by GetHuman user ~pralhad thapa from November 21st, 2017

Background on ~pralhad thapa's case

GetHuman: ~pralhad thapa - can you tell our other Starbucks customers when your case took place?
~pralhad thapa: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Starbucks, and if so, how?
~pralhad thapa: I used the 800-782-7282 number I found for on the GetHuman Starbucks customer phone number page I was on: Starbucks Customer Service Phone Number
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~pralhad thapa a list of common Starbucks problems)
~pralhad thapa: "Complaint" was why I was trying to call.

~pralhad thapa's review of Starbucks customer service

GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pralhad thapa: I have some balance around ** dollar in my phone but I could not use the phone the reason says " wrong pass word " so let me know how to use my balance from my phone and my phone no is (***)***-****.*Truly*Pralhad Thapa
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~pralhad thapa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pralhad thapa: I'd give them a two out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~pralhad thapa: For that I would say three out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~pralhad thapa: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pralhad thapa taken from his Starbucks customer service problem that occurred on November 16th, 2017.

Starbucks

2.74 of 5 stars | 120 reviews

~pralhad thapa's Starbucks Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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