Starbucks at Biltmore Fashion Park in Phoenix h...
A Starbucks customer review by GetHuman user ~Tori from November 22nd, 2017
Background on ~Tori's case
GetHuman: ~Tori - can you tell our other Starbucks customers when your case took place?
~Tori: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~Tori a list of common Starbucks problems)
~Tori: "Overcharge on Account" was why I was trying to call.
~Tori's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tori: Starbucks at Biltmore Fashion Park in Phoenix has a slow lazy care-free employee named Raymond. He is guaranteed to mess up the simplest of all of my orders. I won't go back to this starbucks when he is working because I don't like waiting ** minutes on a sloppy sticky coffee only to have to wait ** more minutes on a coffee that usually still isn't right. He writes everything down and somehow still forgets light ice or extra shot etc
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~Tori: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tori: I'd give them a two out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~Tori: For that I would say three out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~Tori: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tori taken from his Starbucks customer service problem that occurred on November 12th, 2017.