Starbucks at northpoint village in reston has...
A Starbucks customer review by GetHuman user ~wisewoman from November 22nd, 2017
Background on ~wisewoman's case
GetHuman: ~wisewoman - can you tell our other Starbucks customers when your case took place?
~wisewoman: Sure. It was late at night, on November 13th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~wisewoman a list of common Starbucks problems)
~wisewoman: "Make a reservation" was why I was trying to call.
~wisewoman's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wisewoman: Starbucks at northpoint village in reston has * people behind the counter and lines out the door. Only one making drinks with * cups waiting. Why can't they get it together. The folks are really nice but not organized. I mentioned that southlakes has it together behind their counter and * always making drinks when lines are long as well as someone doing the heating of breakfast foods.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~wisewoman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wisewoman: I'd give them a one out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~wisewoman: For that I would say four out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~wisewoman: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wisewoman taken from his Starbucks customer service problem that occurred on November 13th, 2017.