Starbucks: The customer service is terrible. The employees...
A Starbucks customer review by GetHuman user ~accountant from November 18th, 2017
Background on ~accountant's case
GetHuman: ~accountant - can you tell our other Starbucks customers when your case took place?
~accountant: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Starbucks, and if so, how?
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~accountant a list of common Starbucks problems)
~accountant: "Cancel a reservation" was why I was trying to call.
~accountant's review of Starbucks customer service
GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~accountant: The customer service is terrible. The employees are friendly and nice but not familiar with their rewards program and I got tired of educating them while there is a line behind me. I got a suvery on my cash register receipt, completed the survey, brought the receipt to my store and even though the receipt said "A free tall drink of choice" they could not honor it but offered me $* off. Then I tried to contact customer service...good luck with that apparently they don't want to hear you. The coffee is great but I'd rather get a cup of joe from a smaller shop with a manager * owner who appreciates the customers. I don't blame the employees, it's not their fault corporate does not provide them information about the customer programs or promotions they put out there.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~accountant: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~accountant: I'd give them a five out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~accountant: For that I would say five out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~accountant: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~accountant taken from his Starbucks customer service problem that occurred on November 13th, 2017.