Steve Weiss Music: Bought a $*** set of timpani mallets that weren...
A Steve Weiss Music customer review by GetHuman user ~lpageadv from November 15th, 2017
Background on ~lpageadv's case
GetHuman: ~lpageadv - can you tell our other Steve Weiss Music customers when your case took place?
~lpageadv: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Steve Weiss Music, and if so, how?
GetHuman: And which of these common Steve Weiss Music customer issues best describes the reason you wanted to talk to them?
(Shows ~lpageadv a list of common Steve Weiss Music problems)
~lpageadv: "Track order" was why I was trying to call.
~lpageadv's review of Steve Weiss Music customer service
GetHuman: So how would you sum up your experience for GetHuman's Steve Weiss Music customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lpageadv: Bought a $*** set of timpani mallets that weren't hard enough. Played a couple of notes and returned them. They refused to take them back. Will not be ordering from them again. They didn't even contact me when the received the return. It was my word against theirs, and of course they won.
GetHuman: Let's quantify your experience contacting Steve Weiss Music. On a scale of 1 to 5, how easy is it go get help on a Steve Weiss Music problem?
~lpageadv: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lpageadv: I'd give them a one out of five on communication.
GetHuman: And what about Steve Weiss Music's ability to quickly and effectively address your problem?
~lpageadv: For that I would say two out of five.
GetHuman: And finally- any advice for other Steve Weiss Music customers?
~lpageadv: Call them early in the day or late. Don't forget any personal or account information you might need for Steve Weiss Music to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lpageadv taken from his Steve Weiss Music customer service problem that occurred on November 11th, 2017.
Steve Weiss Music
1.00 of 5 stars | 2 reviews
~lpageadv's Steve Weiss Music Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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