Stores Online: After * minutes of being on hold, a pre-recordi...
A Stores Online customer review by GetHuman user ~Customer-negative1000 from November 22nd, 2017
Background on ~Customer-negative1000's case
GetHuman: ~Customer-negative1000 - can you tell our other Stores Online customers when your case took place?
~Customer-negative1000: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Stores Online, and if so, how?
GetHuman: And which of these common Stores Online customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer-negative1000 a list of common Stores Online problems)
~Customer-negative1000: "Overcharge/Strange charge" was why I was trying to call.
~Customer-negative1000's review of Stores Online customer service
GetHuman: So how would you sum up your experience for GetHuman's Stores Online customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer-negative1000: After * minutes of being on hold, a pre-recording says they have a high call volume and don't want you to wait. Gives online option to chat, chat doesn't work, and instead of leaving you on hold they end the call.
GetHuman: Let's quantify your experience contacting Stores Online. On a scale of 1 to 5, how easy is it go get help on a Stores Online problem?
~Customer-negative1000: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer-negative1000: I'd give them a three out of five on communication.
GetHuman: And what about Stores Online's ability to quickly and effectively address your problem?
~Customer-negative1000: For that I would say one out of five.
GetHuman: And finally- any advice for other Stores Online customers?
~Customer-negative1000: Call them early in the day or late. Don't forget any personal or account information you might need for Stores Online to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer-negative1000 taken from his Stores Online customer service problem that occurred on November 20th, 2017.
Stores Online
1.00 of 5 stars | 1 reviews
~Customer-negative1000's Stores Online Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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