Straight Talk: INCOMPETENT!
A Straight Talk customer review by GetHuman user GetHuman-vickije from November 29th, 2017
Background on GetHuman-vickije's case
GetHuman: GetHuman-vickije - can you tell our other Straight Talk customers when your case took place?
GetHuman-vickije: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-vickije a list of common Straight Talk problems)
GetHuman-vickije: "Complaint" was why I was trying to call.
GetHuman-vickije's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-vickije: Awful experience when I bought a new Samsung S* phone from their website & wanted to transfer my existing Straight Talk phone number to the new phone. It has been ** days still no phone service. I have spoken almost every day to them & haven't received accurate nor consistent information from them yet. If one calls my phone number the recording states "owner has not set up their voicemail box yet" instead of stating the phone is not in service. I am critically ill & awaiting several health providers calls which are very important to my recovery. I cannot believe the incompetence & why it is taking *** month or longer to reactivate service. Furthermore, they deactivated my former phone and cannot reactivate that phone. They should NOT deactivate a phone when they haven't determined whether the new phone is*will be operable within hours. I have lost my patience. I'd swith to another provider but as it stands now I don't have active service so I can't transfer my phone number which I want to keep as it is the only number **** contacts have for me. This is really a TERRIBLE experience!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-vickije: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-vickije: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-vickije: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-vickije: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-vickije taken from his Straight Talk customer service problem that occurred on November 20th, 2017.