Straight Talk: I spoke with Kevin and he was very helpful in t...
A Straight Talk customer review by GetHuman user ~happy customer from November 18th, 2017
Background on ~happy customer's case
GetHuman: ~happy customer - can you tell our other Straight Talk customers when your case took place?
~happy customer: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~happy customer a list of common Straight Talk problems)
~happy customer: "Account access" was why I was trying to call.
~happy customer's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy customer: I spoke with Kevin and he was very helpful in transferring my phone number to my new phone and also taking care of an instruction booklet for my new phone as I bought it on ebay. This was very important to me as my husband is disabled and all of the government agencies have my number listed. It would have been very difficult to start over with a new number.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~happy customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy customer: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~happy customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~happy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy customer taken from his Straight Talk customer service problem that occurred on November 13th, 2017.