Issue with Straight Talk
A Straight Talk customer review by GetHuman user GetHuman-getitjo from December 6th, 2017
Background on GetHuman-getitjo's case
GetHuman: GetHuman-getitjo - can you tell our other Straight Talk customers when your case took place?
GetHuman-getitjo: Sure. It was morning, on December 2nd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-getitjo a list of common Straight Talk problems)
GetHuman-getitjo: "Lost or Stolen Phone" was why I was trying to call.
GetHuman-getitjo's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-getitjo: Issue with Straight Talk
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-getitjo: Well I have been a loyal straight talk customer for * or so years now and in the past I always bought my phones from them at my local Walmart (the prepackaged ones sold by straight talk) but last tax season I spurred on myself and bought a refurbished unlocked Verizon Samsung Galaxy s* though amazon for around $*** to use on straight talk. I did that cause I didn't see a phone I liked that was ran off Verizon towers on the straight talk sight at the time. So I was just going do the BYOP deal though straight talk. I was so excited cause this was the first time I ever spurred that much on my and a phone. Things seemed great at first and I'm really not sure when I first noticed the problem but I would notice I had voice mail but never heard my phone ring. It also never notified me of a missed call. Then at times I couldn't make a call either. I would have to restarted my phone numerous times a day just to call out or I would restart my phone randomly just to give me better chance a receiving a call in case one was to come in. I kinda assumed at first it was because it was a "refurbished" phone and not a straight talk either. So after months of aggravating ****. I put my application in on the Straight Talk Plus payment deal and pick out a NEW phone and get rid of the stress of my $*** (poor me) phone. Well I received my new phone just a few days ago. I was like a child on Christmas morning I couldn't wait to activate it. I choose a brand new Samsung Galaxy Note * Activation took around and hour and a half and things were looking so promissing. The phone was making called and I even received a few then BAM!! Someone called and no ring tone, no missed call notification just a voice mail stating they called. Then I slowly realized I was in the same predicament. :( Verizon has the best reception in our area and at&the is basically the only other choice. I know there's many many other people out there who have also do the BYOP from straight talk using verizon phones. What is going on for my two well over $**** nightmare?? Will I ever wake up from this?
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-getitjo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-getitjo: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-getitjo: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-getitjo: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-getitjo taken from his Straight Talk customer service problem that occurred on December 2nd, 2017.