Straight Talk: It took two hours of trying by phone before rea...
A Straight Talk customer review by GetHuman user ~CitizenPatriot from November 26th, 2017
Background on ~CitizenPatriot's case
GetHuman: ~CitizenPatriot - can you tell our other Straight Talk customers when your case took place?
~CitizenPatriot: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~CitizenPatriot a list of common Straight Talk problems)
~CitizenPatriot: "Transfer Phone Number" was why I was trying to call.
~CitizenPatriot's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CitizenPatriot: It took two hours of trying by phone before reaching a human in ** minutes via the Get Human Response website. Two hours to get phone activated, one hour to find my new phone number and one hour with customer service to add airtime. The girls on the phone were nice , polite and very helpful. You need more of them and less automated system. I lost a half a days work trying to call a ride. Make finding personal number easier, make reaching human customer service simple. More live talk* less automation. Thanks!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~CitizenPatriot: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CitizenPatriot: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~CitizenPatriot: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~CitizenPatriot: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CitizenPatriot taken from his Straight Talk customer service problem that occurred on November 17th, 2017.