Straight Talk: This company's service is fine. Their customer...
A Straight Talk customer review by GetHuman user ~dennis from November 27th, 2017
Background on ~dennis's case
GetHuman: ~dennis - can you tell our other Straight Talk customers when your case took place?
~dennis: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~dennis a list of common Straight Talk problems)
~dennis: "Setup service" was why I was trying to call.
~dennis's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dennis: This company's service is fine. Their customer service not so fine. This is another sorry company that has decided to outsource to the philippines. God help you if you need to contact them. Most you can't understand or they will put in transfer ****. Your initial contact with one of their filipino droids won't know what to do so they will want to transfer you. Even after you've pressed ** buttons as to what your problem is in their stupid menu system. You may even be transferred * or * more times since they still can't understand a simple thing you're trying to accomplish. Good luck ! !
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~dennis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dennis: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~dennis: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~dennis: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dennis taken from his Straight Talk customer service problem that occurred on November 23rd, 2017.