Straight Talk: made my night! I was so upset with the other pe...
A Straight Talk customer review by GetHuman user ~Sweet Liberty from November 19th, 2017
Background on ~Sweet Liberty's case
GetHuman: ~Sweet Liberty - can you tell our other Straight Talk customers when your case took place?
~Sweet Liberty: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Sweet Liberty a list of common Straight Talk problems)
~Sweet Liberty: "Make a purchase" was why I was trying to call.
~Sweet Liberty's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sweet Liberty: made my night! I was so upset with the other person who would not transfer me to a superviser. And Andrew solved my problem the others said could not be done.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Sweet Liberty: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sweet Liberty: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Sweet Liberty: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Sweet Liberty: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sweet Liberty taken from his Straight Talk customer service problem that occurred on November 15th, 2017.