Straight Talk: this is outrageous..you not only added my refil...
A Straight Talk customer review by GetHuman user ~Rachel Baker -Hogue from November 23rd, 2017
Background on ~Rachel Baker -Hogue's case
GetHuman: ~Rachel Baker -Hogue - can you tell our other Straight Talk customers when your case took place?
~Rachel Baker -Hogue: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Rachel Baker -Hogue a list of common Straight Talk problems)
~Rachel Baker -Hogue: "Service problem" was why I was trying to call.
~Rachel Baker -Hogue's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rachel Baker -Hogue: this is outrageous..you not only added my refill purchase to another phone ..you will not do anything to rectify the situation..I need a refund on my purchase
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Rachel Baker -Hogue: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rachel Baker -Hogue: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Rachel Baker -Hogue: For that I would say two out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Rachel Baker -Hogue: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rachel Baker -Hogue taken from his Straight Talk customer service problem that occurred on November 14th, 2017.