Straight Talk: you lied to me and committed fraud by billing m...
A Straight Talk customer review by GetHuman user GetHuman-347766 from November 23rd, 2017
Background on GetHuman-347766's case
GetHuman: GetHuman-347766 - can you tell our other Straight Talk customers when your case took place?
GetHuman-347766: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-347766 a list of common Straight Talk problems)
GetHuman-347766: "Lost phone" was why I was trying to call.
GetHuman-347766's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-347766: you lied to me and committed fraud by billing me when I DIDN'T have service. you said that you would bill me on the **th and NOT THE **th of SREPT, I have called * times and get more lies
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-347766: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-347766: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-347766: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-347766: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-347766 taken from his Straight Talk customer service problem that occurred on November 15th, 2017.