Stripe: They transfered my money in to the wrong account

A Stripe customer review by GetHuman user GetHuman-allenes from November 29th, 2017

Background on GetHuman-allenes's case

GetHuman: GetHuman-allenes - can you tell our other Stripe customers when your case took place?
GetHuman-allenes: Yeah. It was evening, on November 24th.
GetHuman: Did you reach out to Stripe, and if so, how?
GetHuman-allenes: I used a live chat I found on the GetHuman Stripe customer service contact info page: Contact Stripe Customer Service
GetHuman: And which of these common Stripe customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-allenes a list of common Stripe problems
GetHuman-allenes: "Close Account" was why I was trying to contact.

GetHuman-allenes's review of Stripe customer service

GetHuman: So how would you sum up your experience for GetHuman's Stripe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-allenes: They transfered my money in to the wrong account
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-allenes: My money was transferred into the wrong account and they say it could take several days to have the money sent back to stripe and then sent to the right account.
GetHuman: Let's quantify your experience contacting Stripe. On a scale of 1 to 5, how easy is it go get help on a Stripe problem?
GetHuman-allenes: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-allenes: I'd give them a one out of five on communication.
GetHuman: And what about Stripe's ability to quickly and effectively address your problem?
GetHuman-allenes: For that I would say two out of five.
GetHuman: And finally- any advice for other Stripe customers?
GetHuman-allenes: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Stripe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-allenes taken from his Stripe customer service problem that occurred on November 24th, 2017.

Stripe

-1.00 of 5 stars | 65 reviews
Stripe ReviewsHow to contact StripeGeneral Stripe customer service info
GetHuman-allenes's Stripe Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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