Studio Movie Grill: After the machine picks up dial * and then * to...

A Studio Movie Grill customer review by GetHuman user GetHuman-112378 from November 15th, 2017

Background on GetHuman-112378's case

GetHuman: GetHuman-112378 - can you tell our other Studio Movie Grill customers when your case took place?
GetHuman-112378: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to Studio Movie Grill, and if so, how?
GetHuman-112378: I used the 972-388-7888 number I found for on the GetHuman Studio Movie Grill customer phone number page I was on: Studio Movie Grill Customer Service Phone Number
GetHuman: And which of these common Studio Movie Grill customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-112378 a list of common Studio Movie Grill problems)
GetHuman-112378: "Cancel a reservation" was why I was trying to call.

GetHuman-112378's review of Studio Movie Grill customer service

GetHuman: So how would you sum up your experience for GetHuman's Studio Movie Grill customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-112378: After the machine picks up dial * and then * to get to the directory and the spell out Brian on your keypad (*****). This will take you to the corporate president's direct line. I was able to resolve the problem I had within minutes
GetHuman: Let's quantify your experience contacting Studio Movie Grill. On a scale of 1 to 5, how easy is it go get help on a Studio Movie Grill problem?
GetHuman-112378: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-112378: I'd give them a five out of five on communication.
GetHuman: And what about Studio Movie Grill's ability to quickly and effectively address your problem?
GetHuman-112378: For that I would say four out of five.
GetHuman: And finally- any advice for other Studio Movie Grill customers?
GetHuman-112378: Call them early in the day or late. Don't forget any personal or account information you might need for Studio Movie Grill to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-112378 taken from his Studio Movie Grill customer service problem that occurred on November 6th, 2017.

Studio Movie Grill

5.00 of 5 stars | 5 reviews

GetHuman-112378's Studio Movie Grill Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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