SuddenLink: YOUR CUSTOMER SERVICE LEVEL IN BAY ARKANSAS IS...
A SuddenLink customer review by GetHuman user ~William Wilson from November 16th, 2017
Background on ~William Wilson's case
GetHuman: ~William Wilson - can you tell our other SuddenLink customers when your case took place?
~William Wilson: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to SuddenLink, and if so, how?
GetHuman: And which of these common SuddenLink customer issues best describes the reason you wanted to talk to them?
(Shows ~William Wilson a list of common SuddenLink problems)
~William Wilson: "Setup service" was why I was trying to call.
~William Wilson's review of SuddenLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SuddenLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~William Wilson: YOUR CUSTOMER SERVICE LEVEL IN BAY ARKANSAS IS HORRIBLE CANNOT GET SERVICE AND IF YOU DO IT TAKES * TO * DAYS. I ALWAYS HAVE TO DIAL A TOLL FREE NUMBER TO REACH CUSTOMER SERVICE IT IS SOMETIMESS EASIER TO GO TO THE LOCAL OFFICE TO GET EITHER THE TELEPHO NE FIXED OR INTERNET FIXED. BESIDE THE SERVICE REP I SPOKE TO HUNG UP ON ME WHEN I COMPLAINED ABOUT THE SERVICE WE GET IN BAY. . GETTING READY TO FILE A COMPLAINT WITH MY LOCAL STATE REPRESENTATIVE AND THE STATE ATTORNEY GENERAL, AND THE FCC.
GetHuman: Let's quantify your experience contacting SuddenLink. On a scale of 1 to 5, how easy is it go get help on a SuddenLink problem?
~William Wilson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~William Wilson: I'd give them a three out of five on communication.
GetHuman: And what about SuddenLink's ability to quickly and effectively address your problem?
~William Wilson: For that I would say one out of five.
GetHuman: And finally- any advice for other SuddenLink customers?
~William Wilson: Call them early in the day or late. Don't forget any personal or account information you might need for SuddenLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~William Wilson taken from his SuddenLink customer service problem that occurred on November 12th, 2017.