Sun Life Financial: Long wait time and the person who answered coul...
A Sun Life Financial customer review by GetHuman user GetHuman-397595 from November 19th, 2017
Background on GetHuman-397595's case
GetHuman: GetHuman-397595 - can you tell our other Sun Life Financial customers when your case took place?
GetHuman-397595: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Sun Life Financial, and if so, how?
GetHuman: And which of these common Sun Life Financial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-397595 a list of common Sun Life Financial problems)
GetHuman-397595: "Coverage question" was why I was trying to call.
GetHuman-397595's review of Sun Life Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Sun Life Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-397595: Long wait time and the person who answered couldn't help, she asked for my phone number for an underwriting to call me back within ** hours, couldn't just transfer me to the underwritier.
GetHuman: Let's quantify your experience contacting Sun Life Financial. On a scale of 1 to 5, how easy is it go get help on a Sun Life Financial problem?
GetHuman-397595: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-397595: I'd give them a two out of five on communication.
GetHuman: And what about Sun Life Financial's ability to quickly and effectively address your problem?
GetHuman-397595: For that I would say three out of five.
GetHuman: And finally- any advice for other Sun Life Financial customers?
GetHuman-397595: Call them early in the day or late. Don't forget any personal or account information you might need for Sun Life Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-397595 taken from his Sun Life Financial customer service problem that occurred on November 16th, 2017.
Sun Life Financial
3.00 of 5 stars | 1 reviews
GetHuman-397595's Sun Life Financial Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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