Sur La Table: I could not reach SLT customer service for * da...
A Sur La Table customer review by GetHuman user ~Sagehen from November 20th, 2017
Background on ~Sagehen's case
GetHuman: ~Sagehen - can you tell our other Sur La Table customers when your case took place?
~Sagehen: Yes. It was late at night, on November 11th.
GetHuman: Did you reach out to Sur La Table, and if so, how?
GetHuman: And which of these common Sur La Table customer issues best describes the reason you wanted to talk to them?
(Shows ~Sagehen a list of common Sur La Table problems)
~Sagehen: "Complaint" was why I was trying to call.
~Sagehen's review of Sur La Table customer service
GetHuman: So how would you sum up your experience for GetHuman's Sur La Table customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sagehen: I could not reach SLT customer service for * days, to place a birthday order. I emailed Jack Schwefel, President & CEO of Sur La Table, to find out why. Due to a blizzard, the Indiana distribution center closed for * days. Mr. Schwefel got right back to me with a solution, finding the product, and overnighting(at his expense) to my daughter. His extraordinary action taken by the head of a company for a single order went above and beyond my expectations.*Christina Garrity
GetHuman: Let's quantify your experience contacting Sur La Table. On a scale of 1 to 5, how easy is it go get help on a Sur La Table problem?
~Sagehen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sagehen: I'd give them a five out of five on communication.
GetHuman: And what about Sur La Table's ability to quickly and effectively address your problem?
~Sagehen: For that I would say three out of five.
GetHuman: And finally- any advice for other Sur La Table customers?
~Sagehen: Call them early in the day or late. Don't forget any personal or account information you might need for Sur La Table to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sagehen taken from his Sur La Table customer service problem that occurred on November 11th, 2017.
Sur La Table
5.00 of 5 stars | 1 reviews
~Sagehen's Sur La Table Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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