Suunto: Another Brand to incorporate a Call centre some...
A Suunto customer review by GetHuman user ~Trackertim from November 17th, 2017
Background on ~Trackertim's case
GetHuman: ~Trackertim - can you tell our other Suunto customers when your case took place?
~Trackertim: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Suunto, and if so, how?
GetHuman: And which of these common Suunto customer issues best describes the reason you wanted to talk to them?
(Shows ~Trackertim a list of common Suunto problems)
~Trackertim: "Warranty claim" was why I was trying to contact.
~Trackertim's review of Suunto customer service
GetHuman: So how would you sum up your experience for GetHuman's Suunto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Trackertim: Another Brand to incorporate a Call centre somewhere in Europe (Not Finland) where they don't care about individuals or warranties. i thought they were good, but not now. don't buy the Suunto Core aluminium black as it scratches really easily after only a short time and cost over ***£*** in the UK. They refuse to replace or fix fro free.
GetHuman: Let's quantify your experience contacting Suunto. On a scale of 1 to 5, how easy is it go get help on a Suunto problem?
~Trackertim: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Trackertim: I'd give them a five out of five on communication.
GetHuman: And what about Suunto's ability to quickly and effectively address your problem?
~Trackertim: For that I would say five out of five.
GetHuman: And finally- any advice for other Suunto customers?
~Trackertim: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Suunto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Trackertim taken from his Suunto customer service problem that occurred on November 12th, 2017.
Suunto
5.00 of 5 stars | 5 reviews
~Trackertim's Suunto Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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