Swell.com: product complaint
A Swell.com customer review by GetHuman user GetHuman-skladou from November 30th, 2017
Background on GetHuman-skladou's case
GetHuman: GetHuman-skladou - can you tell our other Swell.com customers when your case took place?
GetHuman-skladou: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Swell.com, and if so, how?
GetHuman: And which of these common Swell.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-skladou a list of common Swell.com problems)
GetHuman-skladou: "Warranty claim" was why I was trying to call.
GetHuman-skladou's review of Swell.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Swell.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-skladou: product complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-skladou: my swell bottle that is about a year old now has all the color peeling off and bubbling for no apparant reason. No longer usable, I would highly appreciate another one as I am a big fan and feel I got a dud but before it starting bubbling I was a HUGE FAN.
GetHuman: Let's quantify your experience contacting Swell.com. On a scale of 1 to 5, how easy is it go get help on a Swell.com problem?
GetHuman-skladou: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-skladou: I'd give them a one out of five on communication.
GetHuman: And what about Swell.com's ability to quickly and effectively address your problem?
GetHuman-skladou: For that I would say one out of five.
GetHuman: And finally- any advice for other Swell.com customers?
GetHuman-skladou: Call them early in the day or late. Don't forget any personal or account information you might need for Swell.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-skladou taken from his Swell.com customer service problem that occurred on November 21st, 2017.
Swell.com
-1.00 of 5 stars | 77 reviews
GetHuman-skladou's Swell.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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