Synchrony Bank: I use a third party provider to monitor my cred...
A Synchrony Bank customer review by GetHuman user ~blainev from November 25th, 2017
Background on ~blainev's case
GetHuman: ~blainev - can you tell our other Synchrony Bank customers when your case took place?
~blainev: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~blainev a list of common Synchrony Bank problems)
~blainev: "Account Setup" was why I was trying to call.
~blainev's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blainev: I use a third party provider to monitor my credit and balances on my account. Synchrony is the only bank that does not allow this provider access to my account. When I contacted their customer service, this is the response I received: "At this time, we do not provide access to Synchrony Bank account(s) via these third-party tools. Please know that protecting any personal information provided to us is one of our primary objectives, and we continue to work closely with these third-party service providers to ensure they meet data security standards and are fully compliant with regulatory requirements before enabling these sites to access your account details."**I have accounts with four of the top ten largest market share credit card issuers. They sync fine with my credit monitor company. Synchrony is a farce if they think that their standards are any higher than the other companies that hold **.*% of the market share.**And when presented with my issue, their customer service instruc
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~blainev: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blainev: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~blainev: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~blainev: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blainev taken from his Synchrony Bank customer service problem that occurred on November 21st, 2017.