Synchrony Bank: I've been paying GE Captital for * **years..Pai...
A Synchrony Bank customer review by GetHuman user ~Jackie Urban from November 24th, 2017
Background on ~Jackie Urban's case
GetHuman: ~Jackie Urban - can you tell our other Synchrony Bank customers when your case took place?
~Jackie Urban: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackie Urban a list of common Synchrony Bank problems)
~Jackie Urban: "Complaint" was why I was trying to call.
~Jackie Urban's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackie Urban: I've been paying GE Captital for * **years..Paid Synchrony Bank last month with no problem. Yet this month I was not able to give money and called multiple number just to pay. All numbers documented in error. Had to Google for a correct number to call. The site blocks you from paying a bill without updating current income then you cannot proceed further to pay.,..* ??? TOTAL HARRASSMENT**
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Jackie Urban: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackie Urban: I'd give them a three out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Jackie Urban: For that I would say two out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Jackie Urban: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackie Urban taken from his Synchrony Bank customer service problem that occurred on November 22nd, 2017.