Synchrony Bank: No electronic statements for trust accounts, so...
A Synchrony Bank customer review by GetHuman user ~ed from November 23rd, 2017
Background on ~ed's case
GetHuman: ~ed - can you tell our other Synchrony Bank customers when your case took place?
~ed: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~ed a list of common Synchrony Bank problems)
~ed: "Question" was why I was trying to call.
~ed's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ed: No electronic statements for trust accounts, so they use the US Mail and can never get the envelopes sealed so all your personal data is exposed, after * months of complaining still no resolution, they do have good rates but customer service is horrible, takes *-* days for a deposit to show up in your account after they get it in their po box, they claim it is next day- it is clear that Management is not getting the real story, if they were they would be horrified.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~ed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ed: I'd give them a four out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~ed: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~ed: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ed taken from his Synchrony Bank customer service problem that occurred on November 15th, 2017.