Synchrony Bank: The first time I called the number the audio wa...
A Synchrony Bank customer review by GetHuman user ~Brian G Brooks from November 25th, 2017
Background on ~Brian G Brooks's case
GetHuman: ~Brian G Brooks - can you tell our other Synchrony Bank customers when your case took place?
~Brian G Brooks: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Brian G Brooks a list of common Synchrony Bank problems)
~Brian G Brooks: "Setup an account" was why I was trying to call.
~Brian G Brooks's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brian G Brooks: The first time I called the number the audio was so low and I could barely hear what sounded like a non English speaker that I was unable to communicate with who finally hung up.*Second call went through to a semi English speaker that did not have a clue what I wanted. He finally figured out I was calling about my credit card and transferred me to another barely English speaker. This one finally figured out that I was asking about a credit card.* This one finally transferred me to "Sandy" who was an English speaker that actually understood that I was a ex GE credit card holder *ending in ***** and having trouble with online purchases with my GE Master Card that I NEVER had trouble with before. However Sandy said she was responsible for a Book Seller credit account not GE. She said she was able to look at my Master Card account and see the two transactions I was referring to. She said she was should be able to "clear" the holds on the two purchases. HOWEVER before I could verify the in
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Brian G Brooks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brian G Brooks: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Brian G Brooks: For that I would say two out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Brian G Brooks: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brian G Brooks taken from his Synchrony Bank customer service problem that occurred on November 15th, 2017.