Synchrony Bank: Was charged a late fee when my payment was not...
A Synchrony Bank customer review by GetHuman user ~lhada from November 16th, 2017
Background on ~lhada's case
GetHuman: ~lhada - can you tell our other Synchrony Bank customers when your case took place?
~lhada: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~lhada a list of common Synchrony Bank problems)
~lhada: "Statement Request" was why I was trying to call.
~lhada's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lhada: Was charged a late fee when my payment was not late then when I asked for a corporate number, big surprise, they didn't have one...Have to write them a letter...Very rude and hard to understand customer service.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~lhada: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lhada: I'd give them a two out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~lhada: For that I would say three out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~lhada: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lhada taken from his Synchrony Bank customer service problem that occurred on November 13th, 2017.