Synchrony Bank: cannot get an electronic lien removed , send a...
A Synchrony Bank customer review by GetHuman user ~maggie mae from November 26th, 2017
Background on ~maggie mae's case
GetHuman: ~maggie mae - can you tell our other Synchrony Bank customers when your case took place?
~maggie mae: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~maggie mae a list of common Synchrony Bank problems)
~maggie mae: "Account Setup" was why I was trying to call.
~maggie mae's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maggie mae: cannot get an electronic lien removed , send a paper that is useless at FL DMV , had to called back and explain , bike was paid off * years ago. Going on * weeks since first call . Unbelievable they did not realize this has to be removed electronically.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~maggie mae: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maggie mae: I'd give them a two out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~maggie mae: For that I would say one out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~maggie mae: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maggie mae taken from his Synchrony Bank customer service problem that occurred on November 18th, 2017.