Synchrony Bank: they have been awful .does not know what custom...
A Synchrony Bank customer review by GetHuman user ~sandra gates from November 26th, 2017
Background on ~sandra gates's case
GetHuman: ~sandra gates - can you tell our other Synchrony Bank customers when your case took place?
~sandra gates: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~sandra gates a list of common Synchrony Bank problems)
~sandra gates: "Account Setup" was why I was trying to call.
~sandra gates's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sandra gates: they have been awful .does not know what customer service is. long story short. i had *** available. never late.my cat had large wound frightened me. the vet was great they fixed him rang me up and said no. i called synchrony from their office. after i punched in my cc number. they hung up on me twice. and then on the third call ended him hanging up. the first two said their names were scam, and jesus. said they couldnt hear me and hung up. i called back finally talked to someone. he told me i was late by a hundred bucks. no way. i made my payment.i have confirmation. and HE tells me to leave my cat there. it was *** bill.i had a melt down.iam in kidney failure, and they tell me to leave my cat their. he was scared to death. crying and shaking. just like me. awfull. they should help me with this. i dont care if i pay a hundred a month. im on disability. pay what i need to on the *rd.i had no money in savings or checking. and only had ** dollars on me in cash. how cruel. since they are
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~sandra gates: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sandra gates: I'd give them a three out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~sandra gates: For that I would say two out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~sandra gates: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sandra gates taken from his Synchrony Bank customer service problem that occurred on November 25th, 2017.