Synchrony Bank: they transferred us to the Sams Club credit car...
A Synchrony Bank customer review by GetHuman user GetHuman-163361 from November 25th, 2017
Background on GetHuman-163361's case
GetHuman: GetHuman-163361 - can you tell our other Synchrony Bank customers when your case took place?
GetHuman-163361: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-163361 a list of common Synchrony Bank problems)
GetHuman-163361: "Account Setup" was why I was trying to call.
GetHuman-163361's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-163361: they transferred us to the Sams Club credit card department. It was about ** minutes to try to resolve concerns over an account my husband did not have yet we received a letter stating a balance was transferred from Sams Club Discover to Sams Club Master Card. Some minor communication issues with foreign representative on phone. Took three times to get an answer to the same question. Issue was finally confirmed and we were assured that there was no credit card attached to my husband's social security number.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
GetHuman-163361: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-163361: I'd give them a four out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
GetHuman-163361: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
GetHuman-163361: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-163361 taken from his Synchrony Bank customer service problem that occurred on November 19th, 2017.