T-Mobile Porting Department: I would recommend you port in the daytime. I wa...
A T-Mobile Porting Department customer review by GetHuman user GetHuman-103597 from November 25th, 2017
Background on GetHuman-103597's case
GetHuman: GetHuman-103597 - can you tell our other T-Mobile Porting Department customers when your case took place?
GetHuman-103597: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to T-Mobile Porting Department, and if so, how?
GetHuman: And which of these common T-Mobile Porting Department customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-103597 a list of common T-Mobile Porting Department problems)
GetHuman-103597: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-103597's review of T-Mobile Porting Department customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile Porting Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-103597: I would recommend you port in the daytime. I was able to port the number over on the third call. I would say service was excellent on the third call. It only took *-** minutes. The night calls nothing happened.
GetHuman: Let's quantify your experience contacting T-Mobile Porting Department. On a scale of 1 to 5, how easy is it go get help on a T-Mobile Porting Department problem?
GetHuman-103597: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-103597: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile Porting Department's ability to quickly and effectively address your problem?
GetHuman-103597: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile Porting Department customers?
GetHuman-103597: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile Porting Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-103597 taken from his T-Mobile Porting Department customer service problem that occurred on November 18th, 2017.