T-Mobile (UK): Fantastic. Straight to switchboard then *.* mi...
A T-Mobile (UK) customer review by GetHuman user GetHuman-207556 from October 31st, 2017
Background on GetHuman-207556's case
GetHuman: GetHuman-207556 - can you tell our other T-Mobile (UK) customers when your case took place?
GetHuman-207556: Sure. It was morning, on October 23rd.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-207556 a list of common T-Mobile (UK) problems)
GetHuman-207556: "Cancel service" was why I was trying to call.
GetHuman-207556's review of T-Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-207556: Fantastic. Straight to switchboard then *.* minutes holding for customer services. Spoke to a real live scottish person who didn't need me to repeat everything several times and actually said that it was better to do things in person rather than online!
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
GetHuman-207556: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-207556: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
GetHuman-207556: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
GetHuman-207556: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-207556 taken from his T-Mobile (UK) customer service problem that occurred on October 23rd, 2017.