T-Mobile: * FRIENDS AND I SIGNED UP BEING TOLD WE WOULD G...
A T-Mobile customer review by GetHuman user ~WAS LOYAL FOR 15 YEARS from November 7th, 2017
Background on ~WAS LOYAL FOR 15 YEARS's case
GetHuman: ~WAS LOYAL FOR 15 YEARS - can you tell our other T-Mobile customers when your case took place?
~WAS LOYAL FOR 15 YEARS: Yes I can. It was evening, on October 31st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~WAS LOYAL FOR 15 YEARS a list of common T-Mobile problems)
~WAS LOYAL FOR 15 YEARS: "Refund" was why I was trying to call.
~WAS LOYAL FOR 15 YEARS's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WAS LOYAL FOR 15 YEARS: * FRIENDS AND I SIGNED UP BEING TOLD WE WOULD GET DISCOUNTS AND LOYALTY BONUSES AND FREE PHONE ITEMS THE RATE CHANGED ON BILL ONE AND WE RECD NONE OF WHAT WAS PROMISED AND YET HAD TO PAY *** DOLLARS TO GET OUT FROM BEING TOTALLY LIED TO...THEY REFUSED TO LISTEN TO THEIR OWN RECORDED PHONE CALL WHEN WE WERE LIED TO SAYING ONLY USED FOR EMERGENCIES WHAT EMERGENCIES I WARN EVERYONE THE **** THAT IS T MOBILE LATELY
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~WAS LOYAL FOR 15 YEARS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WAS LOYAL FOR 15 YEARS: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~WAS LOYAL FOR 15 YEARS: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~WAS LOYAL FOR 15 YEARS: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WAS LOYAL FOR 15 YEARS taken from his T-Mobile customer service problem that occurred on October 31st, 2017.