T-Mobile: Bill changed every month, when calling about it...
A T-Mobile customer review by GetHuman user GetHuman-379393 from November 28th, 2017
Background on GetHuman-379393's case
GetHuman: GetHuman-379393 - can you tell our other T-Mobile customers when your case took place?
GetHuman-379393: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379393 a list of common T-Mobile problems)
GetHuman-379393: "Update account information" was why I was trying to call.
GetHuman-379393's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379393: Bill changed every month, when calling about it plan was switched without my knowledge. Couldn't understand the rep asked for supervisor got hung up on. Signed with t mobile innov ****. Problem s have been a monthly issue both with billing and service. Switching back to verizon ASAP.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-379393: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379393: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-379393: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-379393: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379393 taken from his T-Mobile customer service problem that occurred on November 21st, 2017.