T-Mobile: Horrible representives. Dont know anything in w...
A T-Mobile customer review by GetHuman user ~tmbilesucks from November 7th, 2017
Background on ~tmbilesucks's case
GetHuman: ~tmbilesucks - can you tell our other T-Mobile customers when your case took place?
~tmbilesucks: Yes. It was middle of the night, on October 29th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~tmbilesucks a list of common T-Mobile problems)
~tmbilesucks: "Change plan" was why I was trying to call.
~tmbilesucks's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tmbilesucks: Horrible representives. Dont know anything in what they are doing!! I called yesterday night to a rep. I wanted to get one of the free phones so I upgrated my plan and be able to get the phone. However, it was taking a long time with the rep. to go through she said i will call you back with the confirmation number. I said okay... waiting for her to call be after * hours she didnt. So I called tmobile and got an order number for * free phone which i told her exactly i wanted *. So talked to rep. which said i dont see anything here saying you did any changes. I had to explain everyting. then i called back to get a different rep. Same thing, when i talked to the supervisior he said he will give me the phone for $**, i said no. He offered me a different phone, i disagreed. It says online on the website for the HTC WILDFIRE. Then i was stuck with a new contract after my old one had expired and eligible for upgrade. They said no you have a new contract with us and have to pay $*** per line t
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~tmbilesucks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tmbilesucks: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~tmbilesucks: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~tmbilesucks: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tmbilesucks taken from his T-Mobile customer service problem that occurred on October 29th, 2017.