T-Mobile: I am horrified with the customer service and ho...

A T-Mobile customer review by GetHuman user ~Horrid unappreciated unvalued from November 27th, 2017

Background on ~Horrid unappreciated unvalued 's case

GetHuman: ~Horrid unappreciated unvalued - can you tell our other T-Mobile customers when your case took place?
~Horrid unappreciated unvalued : Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Horrid unappreciated unvalued : I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Horrid unappreciated unvalued a list of common T-Mobile problems)
~Horrid unappreciated unvalued : "Transfer Service" was why I was trying to call.

~Horrid unappreciated unvalued 's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Horrid unappreciated unvalued : I am horrified with the customer service and horrendous blunder that tmobile has put me through after supposedly being a valued customer of over ** years with tmobile as my phone provider. I attempted to port my husbands number over from AT&T to tmobile and also upgraded his AT&T iPhone *S to a tmobile iPhone *s. During g the port over, tmobile completely wiped out my number which is the primary account holders number for over ** years and ported my husbands number to my line. I am legally blind and cannot travel without a phone and here it is I am missing a days pay because the problem has still not been rectified in over ** hours. Customer service offered me a months free of service for my compensation. That is TOTALLY UNACCEPTABLE!!! I am offended and feel that tmobile a customer service has dwindled over the years. I real compensation for this horrendous ***** up would be at minimum, * months of free service or more and even that is *UNACCEPTABLE but it is justifiable for this to
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Horrid unappreciated unvalued : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Horrid unappreciated unvalued : I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Horrid unappreciated unvalued : For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Horrid unappreciated unvalued : Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Horrid unappreciated unvalued taken from his T-Mobile customer service problem that occurred on November 23rd, 2017.


2.67 of 5 stars | 566 reviews

~Horrid unappreciated unvalued 's T-Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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