T-Mobile: I have been dealing with T-mobile as my corpora...

A T-Mobile customer review by GetHuman user ~Dave from November 22nd, 2017

Background on ~Dave's case

GetHuman: ~Dave - can you tell our other T-Mobile customers when your case took place?
~Dave: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Dave: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~Dave a list of common T-Mobile problems
~Dave: "Lost phone" was why I was trying to call.

~Dave's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dave: I have been dealing with T-mobile as my corporate line for months now and they are by far the worst carrier I have ever worked with.**I'm writing this now to try to let every other international business professional know that no one will waste more of your time than a customer support rep from this org.**As one example of what I'm talking about...***I was trying to view my bill online and had a rep walk me through a * step ID verification process, I get it... no bigs. Then the rep send me to tech support at which time I need to go through another * step ID verification, then the tech support sends me back to the original call center rep, who makes me go through the same * steps before he talks to me.**At this point I just about had it, but I really needed to view my bill, so I took a deep breathe and asked the rep how to access it.**"We can't access it, sorry." **So wait, you have no history of me paying any bills ever?**"No, but your phone works, so our system updated it, so you're o
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Dave: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dave: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Dave: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Dave: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dave taken from his T-Mobile customer service problem that occurred on November 21st, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews
T-Mobile ReviewsT-Mobile's Phone NumberAll T-Mobile contact infoGeneral T-Mobile customer service info
~Dave's T-Mobile Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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