T-Mobile: I have been getting lied to my the customer ser...

A T-Mobile customer review by GetHuman user ~Peter from November 26th, 2017

Background on ~Peter's case

GetHuman: ~Peter - can you tell our other T-Mobile customers when your case took place?
~Peter: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Peter: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Peter a list of common T-Mobile problems)
~Peter: "Service problem" was why I was trying to call.

~Peter's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peter: I have been getting lied to my the customer service represenative for the last * days and it is very frustrating. Furthermore i am constantly informed that i am a valued customer. if this is how a valued customer is treated, then maybe it is time to consider a new provider*
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Peter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peter: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Peter: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Peter: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peter taken from his T-Mobile customer service problem that occurred on November 21st, 2017.


2.67 of 5 stars | 566 reviews

~Peter's T-Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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