T-Mobile: I have joined t mobile * days ago and until tod...
A T-Mobile customer review by GetHuman user ~Horrible service from November 7th, 2017
Background on ~Horrible service's case
GetHuman: ~Horrible service - can you tell our other T-Mobile customers when your case took place?
~Horrible service: Sure. It was morning, on November 1st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Horrible service a list of common T-Mobile problems)
~Horrible service: "Overcharge/Strange charge" was why I was trying to call.
~Horrible service's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Horrible service: I have joined t mobile * days ago and until today I can't use the phone but I am charged for the service. The problem that they are heaving is an error message in their system that they are getting in preventing them to port my Verizon phone number that I have used for business for years. Now I'm paying for two services and risking to loose my number. Is there a state regulated law that could help me? T mobile customer service people just want to get me off the phone saying it is done but I still don't have my number ported so I'm paying two bills for services that I don't need. Loosing my number would cost me a fortune.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Horrible service: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Horrible service: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Horrible service: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Horrible service: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Horrible service taken from his T-Mobile customer service problem that occurred on November 1st, 2017.