T-Mobile: I used live chat to ask about some particulars...
A T-Mobile customer review by GetHuman user ~lapillus from November 3rd, 2017
Background on ~lapillus's case
GetHuman: ~lapillus - can you tell our other T-Mobile customers when your case took place?
~lapillus: Yup. It was morning, on October 26th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~lapillus a list of common T-Mobile problems)
~lapillus: "Billing" was why I was trying to call.
~lapillus's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lapillus: I used live chat to ask about some particulars about prepaid service and specific smart phones, including some highly technical details. CSR was pleasant, acknowledged when she didn't have info off had, researched, and got back to me in a very reasonable time for the kind of question I was asking. Bonus points for the answers being what I'd hoped.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~lapillus: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lapillus: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~lapillus: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~lapillus: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lapillus taken from his T-Mobile customer service problem that occurred on October 26th, 2017.