I've been with t-mobile since ****. And I will...
A T-Mobile customer review by GetHuman user ~Jamiers70 from November 8th, 2017
Background on ~Jamiers70's case
GetHuman: ~Jamiers70 - can you tell our other T-Mobile customers when your case took place?
~Jamiers70: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Jamiers70 a list of common T-Mobile problems)
~Jamiers70: "Device Support" was why I was trying to call.
~Jamiers70's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jamiers70: I've been with t-mobile since ****. And I will admit, I USED to recommend them to all my friends and family. Not sure what has happened with them over the last *-** months but I now tell people to look elsewhere. I will also be going to another provider when my contract is up.*I called to cancel one of my lines, apparently I was * days early and the rep attempted to charge me $**. I ended up having to call back in less than ** hours but did manage to get it cancelled after a long conversation of them trying to get me to keep the line, which hadn't been used in a year.*When you call, you have to asked to be transferred to a customer service rep that is in the united states if you want to have a conversation with someone who has a clue about what you are talking about and that you can understand. Even then, the customer service reps only give you the "outlined" responses they have been allowed so you never really can get anything accomplished with them.*My daughters phone had to be r
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Jamiers70: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jamiers70: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Jamiers70: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Jamiers70: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jamiers70 taken from his T-Mobile customer service problem that occurred on October 30th, 2017.