T-Mobile: If you want more customers stop lie in about c...

A T-Mobile customer review by GetHuman user ~lee from November 27th, 2017

Background on ~lee's case

GetHuman: ~lee - can you tell our other T-Mobile customers when your case took place?
~lee: Sure. It was late at night, on November 24th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~lee: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~lee a list of common T-Mobile problems
~lee: "Transfer Service" was why I was trying to call.

~lee's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lee: If you want more customers stop lie in about coverages try to keep the customer you have fix the tower problem then new customers will follow if we keep getting poor service we will leave and never come back I had promised the reception would get better instead getting worse I have * g phones and * tablets the tables don t work unless I use my wyfi I thought they would work I was told to call where I lost signal they would try to take care of it I pay over *** a month I have trouble making and reviving calls so I don't try I hate to crawl back to sprint the best company was u s cellular please put up more tower's in a year or less I'm gone I'm tired of seeing the add we will pay want ever it takes to get you as a customer pay off the contract take that *** fix my dog gone tower
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~lee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lee: I'd give them a three out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~lee: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~lee: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lee taken from his T-Mobile customer service problem that occurred on November 24th, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews
T-Mobile ReviewsT-Mobile's Phone NumberAll T-Mobile contact infoGeneral T-Mobile customer service info
~lee's T-Mobile Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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