T-Mobile: STAY AWAY FROM THIS COMPANY!**This has been the...

A T-Mobile customer review by GetHuman user ~Stephen B. from November 23rd, 2017

Background on ~Stephen B.'s case

GetHuman: ~Stephen B. - can you tell our other T-Mobile customers when your case took place?
~Stephen B.: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Stephen B.: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Stephen B. a list of common T-Mobile problems)
~Stephen B.: "Update Account Info" was why I was trying to call.

~Stephen B.'s review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stephen B.: STAY AWAY FROM THIS COMPANY!**This has been the worst experience I have ever had with any customer service, in any field. They have hidden charges everywhere and continued to charge me for two months after I told two representatives, including my business rep, to close the account. I was told I would be charged $** per line for two lines, $** for the S* I purchased, and $** for the iPad I had on their system. So, I should have been paying around $**-$** with taxes. My bills were always over $*** dollars because of hidden charges which were immense. When I tried to activate two more lines they sent me the wrong sim card * times for the iPhone. Then the one they sent me for my main line was cancelled by them so I had to drive an hour to the nearest store to get it corrected. We also had to call tech support * times to even get the phones to work properly because they synced them incorrectly. My rep did credit my account $*** for all the mistakes, but it did not end there. I bought the se
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Stephen B.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stephen B.: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Stephen B.: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Stephen B.: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stephen B. taken from his T-Mobile customer service problem that occurred on November 15th, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews

~Stephen B.'s T-Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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