Since July T-Mobile Reps have told me that they...

A T-Mobile customer review by GetHuman user ~Undine Gore-Luncheon from November 23rd, 2017

Background on ~Undine Gore-Luncheon's case

GetHuman: ~Undine Gore-Luncheon - can you tell our other T-Mobile customers when your case took place?
~Undine Gore-Luncheon: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Undine Gore-Luncheon: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~Undine Gore-Luncheon a list of common T-Mobile problems
~Undine Gore-Luncheon: "Lost phone" was why I was trying to call.

~Undine Gore-Luncheon's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Undine Gore-Luncheon: Since July T-Mobile Reps have told me that they can not fix the problem with my auto pay. It's August and they are telling me to call in September to set it up again. I'm not a new customer. I've an excellent customer never late because I had auto pay and the money is always there. I was not successful on line setting auto pay and was transferred ** times. I really considering a new carrier. Two months this has been going own.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Undine Gore-Luncheon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Undine Gore-Luncheon: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Undine Gore-Luncheon: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Undine Gore-Luncheon: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Undine Gore-Luncheon taken from his T-Mobile customer service problem that occurred on November 17th, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews
T-Mobile ReviewsT-Mobile's Phone NumberAll T-Mobile contact infoGeneral T-Mobile customer service info
~Undine Gore-Luncheon's T-Mobile Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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